Jupitrr Privacy Policy

Effective: September 27, 2022

The Jupitrr privacy policy is used to inform our visitors about our policies on the collection, use, and disclosure of personal information.

Purpose of Our Policy

Jupitrr Limited (Business Registration No.: 72338750-000-10-20-0), (“Jupitrr”, “we”, “us” or “our”) understands that protecting personal data is important. We have adopted this privacy policy (“Privacy Policy”) to notify you about the practices we have in place regarding the handling of your personal data when you use our Services (defined below).

In relation to all of Jupitrr Services, we do not sell personal data.

What is Jupitrr?

Jupitrr is an online video creation platform available at jupitrr.com (the “Platform”, or the “Services”). Our Services allow you to upload, create, edit and export videos.

Jupitrr services can be used by a number of different types of users including individuals and entities. How we collect and process personal data from each user type varies. In some circumstances, we determine the purpose of processing personal data as a data controller (if relevant under applicable privacy laws), and in other instances, we process personal data on behalf of our business and organizational users as a data processor (if relevant under applicable privacy law). This Privacy Policy relates to our processing of personal data (as a data controller, if relevant under applicable privacy law).

Information Collection and Use

Users can explore the website, view content, and create new digital media using our tools without providing any personal information. Our service only collects personal information about a user if the user registers for Jupitrr by signing in.

For a better experience, while using our service, we may require you to provide us with certain personally identifiable information. We retain and use that information as described in this privacy policy.

You agree that we may use the personal information you submit to us in order to:

Accomplish our business purposes, including to deliver or provide our services, establish or maintain customer or business relationships, improve our services, provide access to Internet-based or e-commerce activities, perform accounting functions, and conduct other activities as necessary or appropriate in connection with our services.
Market our products and services to you, including sending you information about products, services, or promotions (you may opt out of these promotional communications by following the opt-out instructions in each message).
Send you service updates, announcements, and alerts related to our services, including notices of security incidents, downtime, or planned maintenance.

In addition, Jupitrr may transfer or disclose personal data to our service providers under written contracts as needed for such service providers to perform services on our behalf, including to fulfill our obligations to you. Service providers and business partners that are provided information under this section will not use personal data for any other purpose. If we become aware that a business partner or service provider is processing your personal information in a way contrary to this privacy policy, we will take reasonable steps to prevent or stop such processing.

Last, we will, in our sole discretion, disclose your personal data to third parties in certain additional limited cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with Jupitrr’s rights or the rights of our customers or vendors; (2) when we believe in good faith that the law requires us to do so; (3) to a subsequent owner, co-owner, or operator of a site or applicable database in connection with a merger, consolidation, or restructuring, or the sale of substantially all our interests and/or assets, or other corporate change, including during the course of any due diligence process; and (4) in situations involving threats to the physical safety of any person.

The app also uses third-party services that may collect information used to identify you. These third-party services include but may not be limited to the Facebook and Google OAuth login. The terms of this privacy policy do not apply to the methods for collecting information used by such third parties or the use of the information they collect. You should review their privacy policies if you have questions about their use of your data.

YouTube API Services

Jupitrr uses YouTube API Services to enable features such as searching for YouTube content and incorporating it into your video projects. By using these features, you acknowledge that Jupitrr accesses certain YouTube data on your behalf, subject to the YouTube Terms of Service and the Google Privacy Policy.

What YouTube Data We Collect

When you use YouTube-powered features on Jupitrr, we may collect and temporarily store:

Video metadata (title, description, view count, like count, channel name, thumbnail)
Search results returned by the YouTube API based on queries you enter
Your connected YouTube channel information (name, avatar) when you authorise YouTube upload

How We Use YouTube Data

YouTube data is used solely to power features within Jupitrr, such as displaying reference videos, enabling research on trending content, and uploading your finished videos to your YouTube channel. We do not use YouTube data to serve advertisements, build advertising profiles, or share data with third parties for marketing purposes.

Data Retention

Cached YouTube metadata (such as video titles, thumbnails, and view counts) is stored for a maximum of 30 days. After 30 days, cached data is either refreshed from the YouTube API or deleted. If you remove a YouTube reference video from your project, the associated cached data is deleted within 7 days.

You may request immediate deletion of any YouTube data we hold about you by emailing [email protected]. We will action your request within 7 days.

Revoking Access

You can revoke Jupitrr’s access to your Google account at any time by visiting the Google security permissions page. Revoking access will disconnect your YouTube account from Jupitrr. Note that revoking access through Google does not automatically delete data already cached by Jupitrr — to request deletion of that data, please contact us at [email protected].

Information We Collect on Our Website

We may obtain various types of personal data about users of our services and non-customer website visitors. This data may include:

Contact information (name, address, phone number, email address)
Information about products ordered or provided
Information collected through Internet-based and e-commerce activities such as from log files, cookies, clear gifs, images, and scripts
Customer service and demographic data
Information from our third-party service providers

We may also use certain tracking technologies to collect, store, or accumulate certain non-personally identifiable information concerning your use of our website, including your browsing history, preferences, internet addresses, unique identifiers, device types, device location, and other similar information.

Legal Bases

When we process your personal data, we will do so in reliance on the following lawful bases, where required by applicable law:

Legitimate Interest – Jupitrr does this in our interest to support and promote your use of the Platform.
Consent – Jupitrr will ask you to agree to this. If you don’t agree, we won’t do this.
Contract – We will do this as part of our contract with you, as per our Terms and Conditions.

Jupitrr engages third parties to provide services (i.e., process your personal data) on behalf of Jupitrr. On the basis of service contracts, these third parties provide services on our behalf. We may also disclose your personal information to our legal and professional advisers and may also use and disclose your personal data as required or permitted by applicable law.

How Your Personal Data Is Shared

Users can choose to share their videos and content within their Jupitrr account(s). Content may contain personal data. Users may choose to share their content by:

Downloading a video, and sharing the video file
Directly uploading, creating, sharing and/or publishing a web link of the video
A video can be directly embedded into external websites and social media platforms.

While Jupitrr makes the opportunity available for you to share your content with others, such as by uploading videos to YouTube – and while we have worked hard to refer our users only to those parties whom we believe take a responsible approach to personal data handling – it is up to you to determine whether you are comfortable with the privacy practices of those parties before doing so. We encourage Jupitrr users to take a moment to review the privacy policies of sites or services that may be linked via our Platform.

Jupitrr does not sell or share your videos or other personal data, including with advertisers, sponsors, content providers, media outlets or law enforcement, unless:

We have your express permission (e.g., you have expressly chosen for your review of our platform to be published), or
There is a lawful ability or requirement for us to do so (e.g., we receive a court order to produce the information).

Jupitrr does not control, however, how your personal data is used and shared by private individuals (e.g., where you share your video to social media, or your image is contained in a friend’s video) or Entity users (e.g., where a video featuring your image has been created by the company you work for).

Can Children Use Jupitrr?

Jupitrr does not directly market to or provide our video editing services to children under the age of 13. As such, children under 13 may not register an account with us. It is a requirement of our Terms and Conditions that you are at least 13 years old, or are the minimum age required by the laws of your country, to sign up to an account with us or use our video editing Services.

If we discover that a child under 13 (or the minimum legal age depending on your country) has provided us with personal data or registered an account with us, we will immediately delete their data. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us so that we can securely destroy their data.

Children aged less than 18 years, but who are at least 13 years or the minimum legal age in their country, are able to create an account and use the Platform and Services provided that a parent or legal guardian agrees to supervise them in doing so. For more information see our Terms of Service.

There are instances, however, where we will collect personal data of children on behalf of an Entity user. An example may be where an Entity uses the Jupitrr Platform to upload, edit and store an employee’s video (i.e., where Jupitrr is a contracted service provider to the Entity).

How Your Personal Data Is Stored and Transferred

Personal data collected by Jupitrr may be stored and processed in your region, and in any other country where Jupitrr or our affiliates or service providers operate facilities.

We take steps to ensure that the personal data we process under this privacy policy is processed according to the provisions of this policy and the requirements of applicable law wherever the data is located. We transfer personal data from the European Economic Area, the United Kingdom, and Switzerland to other countries, some of which have not yet been determined by the European Commission to have an adequate level of data protection. For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints. When we engage in such transfers, we use a variety of legal mechanisms.

We take reasonable steps to make sure that third-party recipients located outside your country handle your personal data in a secure manner and in accordance with this Privacy Policy. However, we cannot always ensure that such third-party recipients will comply with your country’s privacy law in relation to your personal data.

How Long We Keep Your Personal Data

Jupitrr will retain personal data for different periods, depending on the purpose for which it was collected. Where we no longer require personal data for the purpose it was collected, we will securely destroy that data.

Where you have synced and stored your files in the cloud, and subsequently cancel your subscription, your files will be stored by us in the cloud for 30 days after your subscription ends. However, your projects will still be stored on your local device unless you have deleted them.

There may be times when you no longer need your account, but do not wish to go through the registration process again in the future. In this instance, a user may choose to de-activate their account. This will ensure your account is no longer active but can be reinstated by you at a later stage. Choose the ‘de-activate my account’ link in your account settings.

A user can also choose to delete their account. When users choose to delete their account, all data held with the account will be deleted and cannot be recovered. Users can delete their accounts by writing to us at [email protected]. The ability to delete your account is part of your personal data rights (i.e., the right of erasure).

How Your Personal Data Is Secured

Jupitrr securely manages and disposes of personal data, by implementing a range of data security practices. We ensure that personal data is appropriately secured both when it is stored onsite or in ‘the cloud’, and we use SSL encryption to store and transfer personal data.

Protection of personal data from unauthorised access and disclosure is a priority for us. Any concerns about the security of your personal data held by Jupitrr should be reported to us by email at [email protected].

How We Communicate with You

From time to time, Jupitrr will email you information about our video editing Services. There are certain emails that we send you as a necessary part of operating our Services. These emails are part of our agreement set out in our Terms and Conditions.

Service Emails

Jupitrr sends important emails to you as part of our video editing Services under our agreement with you set out in the Terms and Conditions. We may send you Services emails, for example, when:

You cancel your plan
You redeem a coupon with us
You require technical support
Your cloud storage is due to be deleted (when you cancel subscription)
You request to receive a magic link to access your account
You request to reset your password
A payment is declined, or your credit card has expired

Other Messages (from Which You Can Unsubscribe)

Jupitrr also sends other types of emails which you can unsubscribe from at any time. You can unsubscribe using the ‘unsubscribe’ link included in emails we send to you. Where you choose to unsubscribe from a category of emails, you will no longer receive any such email from us. Other types of emails we send include:

Promotions and Offers

From time to time, Jupitrr sends emails that contain promotions and offers, such as sales and discounts.

Platform Hints and Helpful Info

As you use our video editing Services, we may send you emails with suggestions about how to use our Platform, and details of additional features on upgraded plans. We may send you marketing messages, for example, when you register an account with us, when you first successfully export a video from our Platform, or in order to help you subscribe to an upgraded plan.

Jupitrr sends out a newsletter to keep you up to date about the features of our Platform. The newsletter may include access to exclusive content, video editing tips and tricks, details about Platform updates, promotions for our other Services, upgrade offers and feedback requests.

Social Media

Jupitrr maintains a number of social media accounts for the purpose of marketing our Services and pushing out information about our Platform. Jupitrr maintains accounts including, without limitation, Facebook, Twitter, Instagram, LinkedIn, TikTok and Pinterest. Before you interact with us via social media, please be aware that personal data supplied to us through or posted on any social media outlet becomes captured by that social media platform’s privacy policy. You may instead choose to contact us directly, via the details available on our website.

Your Personal Data Rights

Under various privacy laws, people have certain rights regarding their personal data held by Jupitrr, which may include, depending on the applicable privacy laws:

Right	Details
Right to access	The right to access your personal data held by Jupitrr, and receive other information about the data.
Right to correct	The right to correct your personal data where you think it is incorrect or out of date.
Right of erasure	The right to require Jupitrr to delete all personal data held about you. This right is different to just de-activating your account(s) with us. Where you choose to exercise your right of erasure, this will mean that we will erase all your personal data from all our systems (and those of our service providers).
Right to object	The right to object at any time to certain types of processing of your personal data.
Right to data portability	The right to receive the personal data Jupitrr holds about you in an accessible format.
Right to restrict processing	In certain circumstances you have the right to obtain a restriction on the processing of your personal data.

If Jupitrr holds personal data about you, we are happy to tell you what it is, update it, delete it, or stop using it as required by applicable law. We will not, however, tell someone else what personal data we hold about you (unless you permit us or there is a lawful ability or requirement for us to do so).

If you would like to exercise any of your rights (listed above), or you think the personal data we hold about you is incorrect or out of date you can:

Update your account details (including email and preferred payment method) in your online account settings
De-activate your Jupitrr account(s) via the link included in your online account
Write to us at [email protected]. We are happy to assist you or answer your queries about exercising your rights. We will need you to provide us with an adequate form of identification, to ensure you are really you.

We will generally not charge you to exercise your rights in respect of your personal data and will respond to your request within a reasonable timeframe.

Your Questions and Concerns

If you have a question about our Privacy Policy or a concern or complaint about our personal data handling practices, please get in touch with us! You can contact us at:

Email: [email protected]

Will We Update Our Privacy Policy?

We may update this Privacy Policy from time to time to ensure that our personal data handling practices are correctly reflected. We will notify individuals if we make changes to our Privacy Policy, by providing notice when you next access the Platform or Services or by otherwise contacting you through details you have provided to us. We will also post the new Privacy Policy on our webpage.